PENGARUH BEBAN KERJA TERHADAP KINERJA KARYAWAN DI DISTRIBUTOR OBAT PT X: STUDI KUANTITATIF PADA PEDAGANG BESAR FARMASI

Abstract

In pharmaceutical distribution companies, employee workload is often influenced by high operational demands, time pressure, and service responsibilities, which may affect the consistency of employee performance. This study aims to examine the effect of workload on employee performance at PT X, a pharmaceutical distributor (Pedagang Besar Farmasi/PBF). This research uses a quantitative approach with a saturated sampling technique, involving all employees of PT X (n=11). Data were collected using a questionnaire as primary data and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. Workload was measured using nine indicators, and employee performance was measured using nine indicators. The results show that workload has a positive but not statistically significant effect on employee performance (t=1.955; p=0.051). These findings indicate that, within the observed sample, there is insufficient evidence to confirm a significant effect of workload on performance at the 5% significance level. This study is expected to provide input for PT X in evaluating workload management to support performance improvement and organizational objectives.